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Who We Are
LPG Switch operates lpgswitch.co.uk and provides LPG comparison and switching services across the UK. We're committed to protecting your privacy and handling your data responsibly under UK GDPR.
What Information We Collect
When you use our service, we may collect:
Personal details you provide:
- Name, address, email, phone number
- Property type and LPG usage details
- Current supplier information
- Business details (for commercial customers)
Website usage data:
- How you navigate our site
- Your preferences and interests
- Email engagement (if you opt in)
- Anonymous analytics to improve our service
We only collect what we need to help you switch LPG suppliers and improve our service.
How We Use Your Information
To provide our switching service:
- Compare LPG deals for your property
- Share your details with relevant suppliers for quotes
- Negotiate better rates on your behalf
- Manage your switching process
To stay in touch:
- Send you quotes and supplier options
- Update you on your switch progress
- Contact you about renewal opportunities
- Share relevant LPG market updates (if you opt in)
To improve our service:
- Analyse website performance
- Train our team
- Meet legal requirements
- Respond to your questions
Sharing Your Information
We share your details with LPG suppliers to get you the best quotes. This is essential for our service to work.
We never:
- Sell your data to third parties
- Share your information for marketing by others
- Send your details to unrelated companies
We may share anonymised data to improve our service, but this won't identify you personally.
Your Rights
Under UK GDPR, you can:
- Access your data - Request a copy of information we hold about you
- Correct your data - Update incorrect details anytime
- Delete your data - Ask us to remove your information
- Stop marketing - Opt out of emails and calls anytime
- Withdraw consent - Change your mind about how we use your data
How Long We Keep Your Data
We keep your information as long as needed to:
- Complete your LPG switch
- Provide ongoing support
- Contact you about renewals
- Meet legal requirements
You can ask us to delete your data anytime by emailing [email] or calling 0117 259 1999 .
Keeping Your Data Safe
Your information is stored securely using industry-standard protection. We regularly review our security measures and only authorised staff can access your data.
Business Changes
If LPG Switch is sold or merges with another company, your data may transfer to the new owners. We'll notify you of any changes that affect how your data is used.
Contact Us
Questions about these terms? Email us at [email protected] or call 0117 259 1999 .
To update or delete your information, simply contact us using the details above and we'll help you straight away.
Policy Updates
We may update this policy occasionally. Check this page for the latest version - continued use of our service means you accept any changes.